Exchange and Warranty Policy

Templars Store Return & Refund Policy

Shop With Confidence

At Templars Store, your satisfaction is our priority. We carefully select every product we offer and stand behind its quality. If something isn't right with your order, we're here to help with a simple and fair return process.

30-Day Return Guarantee

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and tags.

  • Show no signs of damage caused by misuse, modification, or improper handling.

Items returned in used, damaged, incomplete, or altered condition may not qualify for a refund.

Damaged, Defective or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts due to shipping

Please contact us within 7 days of delivery.

To speed up the process, include:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A brief description of the issue

Once verified, we will gladly provide a replacement or a full refund at no additional cost.

Change of Mind Returns

If you simply changed your mind, you may still request a return within 30 days.

In this case:

  • The product must be unused.

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

Once the returned item has been inspected and approved, your refund will be processed.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned once opened or used:

  • Personal care and beauty products

  • Skincare and cosmetics

  • Health and wellness items

  • Intimate apparel

  • Gift cards

  • Clearance or final sale items

Return Approval Required

Please do not send any product back without first contacting our support team.

Returns sent without authorization may experience delays or may not be accepted.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Exchanges

Need a different size or received the wrong product?

Contact our customer support, and we'll be happy to assist with an exchange whenever possible.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it must follow the standard return procedure.

Important Information

To ensure fairness for all customers, Templars Store reserves the right to refuse returns in cases of:

  • Excessive or repeated return activity.

  • Products intentionally damaged.

  • Fraudulent claims.

  • Returns that do not meet the conditions outlined in this policy.

These measures help us continue offering competitive prices and excellent service to every customer.

Need Assistance?

Our customer support team is always ready to help.

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for choosing Templars Store.

We appreciate your trust and are committed to providing a safe, reliable, and enjoyable shopping experience every time you shop with us.